FAQ

Rydeport can transport up to 3 passengers. If you need to transport more than three passengers, we can outsource your request to some of our trusted partners. However, we kindly request that this request be made 5-7 days in advance to ensure we can provide you with the appropriate vehicle.

Rydeport offers transportation services to a variety of individuals, including those seeking event transportation and reocurring rides to and from work. Based on availability, we strive to accommodate all of our customers' needs. To get started, simply select the "check availability" button on our website and we will be happy to assist you.

At this time, there is one full-time private driver who is also the owner of Rydeport. The other driver is a part-time driver who works alongside the owner. Both drivers are licensed to drive in the state of Texas. As Rydeport grows and expands its clientele, the company plans to hire more professional drivers to ensure efficient and reliable transportation services.

Rydeport is a private service that provides airport, work and University students transportation to rural clients. We specialize in scheduling rides to and from the airport, the workplace and universities for clients who do not have access to reliable rideshare or taxi service in their area. Our goal is to provide our clients with a safe and comfortable ride to their destination, and we strive to make the transportation process as stress-free as possible.

FAQ What areas do you currently serve? At Rydeport, we currently serve rural communities in Hockley, New Braunfels, Prairie View and Waller, TX. If you are unsure if we serve your area, please feel free to contact us and we will be happy to assist you.

There are several options for booking a ride with Rydeport. You can schedule your ride 24 hours in advance through our website, which is the most convenient and reliable method. You can also book your ride by calling or texting our customer service line at 830-461-1500. Our team is available to assist you with any questions or concerns you may have when booking your ride.

We ask for your return flight information so that we can track your flight and adjust your transportation accordingly. In case your flight is delayed, we will make sure to communicate with you and try our best to accommodate your schedule. However, if your delay results in us not being able to service you, we will inform you as soon as possible. Our goal is to provide you with a comfortable and timely ride to and from the airport.

At Rydeport, we understand that travel plans can be unpredictable and sometimes require early morning or late night pickup times. That's why we offer a wide range of pickup times for our Airport Transportation Service. Our earliest pickup time from a client's location is 3AM, and our latest pickup time from the airport is 1 am. We want to make sure you have reliable transportation to and from the airport, no matter what time your flight departs or arrives. If you have any specific pickup time requests, please let us know and we will do our best to accommodate your needs.

We request that clients cancel 24 hours in advance. We understand that unforeseen circumstances can arise, such as emergencies, canceled flights, accidents, bad weather, illness, etc. If we need to cancel a reservation outside of the 24-hour window, we will do our best to find a replacement for our clients by reaching out to other similar businesses. We follow the same cancellation policy for our unforeseen circumstances.

No, our prices are a flat rate for all airport transportation services. We do not charge any additional fees for early or late pickups, waiting time, or the number of passengers. We believe in providing transparent and fair pricing to our customers. However, we accept tips from our drivers if you feel they have provided exceptional service.

Prices for Rydeport's airport transportation services vary based on the client's pick up location and the desired airport. To receive a quote, customers can click on the "Get A Quote" button on our website or text our customer service line at 830-461-1500. We will provide a personalized quote based on your specific transportation needs.

At Rydeport, we accept all major credit cards using a secure link sent via text or email to you. We also accept Venmo, Zelle, Paypal, or Cash. All payments are due at the time of booking unless arrangements are granted to pay at the time of service. Our payment options are designed to provide our clients with convenience and flexibility. You can choose the payment method that suits you best. Rest assured that your payment information is kept secure and confidential. If you have any questions or concerns regarding payments, please feel free to contact us.